Remote Customer service Jobs • Customer Support

As the Director of Customer Support at Sprinto, you’ll play a pivotal role in shaping and scaling a support organization. You'll define the strategic direction of global support operations, ensuring every customer interaction is fast, empathetic, and value-driven, impacting customer satisfaction, retention, and long-term product success.

Serve as the first point of contact for customers seeking technical assistance, respond to all helpdesk and Knowledge Center support inquiries and diagnose customer issues with probing questions, reports, and cross-functional department collaboration. The candidate will document customer interactions, details of inquiries, complaints, comments, actions taken, and resolutions in Jira and provide a timely first response and resolution of issues to meet contractual health plan SLAs.

Facilitate positive user experiences for all veterinarians, hospitals and technicians on our innovative veterinary staffing platform. Be one of the point-of-contacts for customer inquiries coming through our online support channels – email, LiveChat, 1-833-Roo Vet, etc. Troubleshoot and resolve any first line issues raised by our hospital/vet/tech users, providing accurate, complete, and supportive responses.

Support our growing ecosystem of Expert Contributors (ECs) by delivering an exceptional support experience. Manage and respond to incoming support tickets from our EC community using FreshDesk. Resolve approximately 100 tickets per week, delivering clear, empathetic, and compliant communication via email. Collaborate with the Technical Program Manager and another Operations Manager to triage, resolve, and escalate customer issues as needed.

Provide warm, responsive support across email, chat, and phone. Build rapport with customers to understand their needs and guide them through the next step in their journey. Use scripts and tools to create a consistent, top-tier customer experience. Assign leads to the right partner agents or teams. Troubleshoot questions or concerns with clarity and care. Flag issues to the Customer Engagement Operations Team as needed. Jump in on additional tasks to help keep things running smoothly.

Empower is hiring an AI Support Specialist to take ownership of our AI Agent and help us deliver fast, accurate, and scalable support to our customers. The Support team is often the first line of contact with customers, and AI is becoming a big part of how we scale that experience without losing quality. You’ll have the chance to shape how we use AI to help people and do it in a thoughtful, high-impact way.

As a Support Analyst, you will play a key role in ensuring exceptional customer experiences, resolving technical issues, and providing high-quality assistance and guidance. Provide top-level technical support to customers, resolving queries and issues effectively and promptly. Diagnose and troubleshoot technical problems with products or services, collaborating with other members of the support team to resolve complex issues. Ensure customer satisfaction through courteous and professional interactions.

As a Telechat/Phone Chat Support Specialist, you will assist customers through phone and chat platforms, serving as the first point of contact and providing exceptional customer service. You will promptly and accurately address customer queries and troubleshoot issues, generate sales leads and schedule appointments, and maintain detailed records. Staying up-to-date with product knowledge is also crucial.

We are seeking a dynamic Social Media and Community Specialist to join our team and serve as the voice of our brand across social media platforms. This role combines traditional customer support with social media and community management, making it perfect for someone who thrives in a fast-paced, technology-driven environment.

Presence is seeking detail-oriented, tech-comfortable Smart Start Specialists to join our team on a temporary basis to support the implementation of our teletherapy services in school districts across the country. Smart Start Specialists are responsible for onsite support at school locations during the critical back-to-school season. In this role, you will prepare school sites for the launch of Presence’s virtual therapy services by setting up equipment, coordinating with onsite staff, and providing hands-on training to school personnel.